Our after sales service is a very important component and an effective differentiator in all our business transactions. It helps us build a strong bridge with our customers and sustains a long term business relationship. Our dedicated technical department is staffed with trained professionals experienced in solving routine and specific problems. They provide efficient after sales support, maintain back up service and establish new technologies into the market, which further guarantee smooth functioning of businesses. For example, our team has initiated and introduced CS remote software which provides Automated Service Notification, Predicts Component Failure, Automated ordering of Consumable, Alerts major components failure and also presents Automated Counter Reading. This helps to avoid disruptive downtime to a very large extent.
We have developed in-house customer support software, which monitors daily technical calls & support activities. This helps in reducing the lead time in responding to service calls and yields an enhanced user experience. It is our way of telling our clients that ACS commitment to excellence does not stop with a mere product sale.